Refund policy

Last Updated and Effective as of: October 9, 2025

This Refund Policy (the “Policy”) explains how Mino Platform LLC (the “Company,” “we,” “us,” or “our”) handles product returns, refunds, and exchanges for purchases made through our website and related services (collectively, the “Site”).

We understand that plans can change, and we want your experience with us to be transparent and satisfactory. This Policy describes the terms, eligibility, and process for obtaining a refund or replacement.

A. Overview

Mino Platform LLC offers refunds or replacements for eligible purchases of physical products made through our Site.

By completing a purchase, you agree to this Policy, which operates in conjunction with our Terms of Service and Privacy Policy.

B. Eligibility for Refunds

Refunds are available under the following conditions:

  • Refund requests must be submitted within 14 days of the original purchase date.

  • Products must be in new, unused condition, with all original packaging, tags, and labels attached.

  • Refunds will be issued to the original payment method once the return has been received and approved by our warehouse.

  • Any shipping charges paid at the time of order are non-refundable, unless the return is due to a damaged or defective item.

C. How to Request a Return or Refund

To initiate a return or refund, please contact us at help@madebyrug.com within the 14-day eligibility period.

Include the following details in your email:

  • Order number

  • Full name and contact information

  • Reason for the return or refund request

  • Clear photographs if the item is damaged or defective

Our support team will review your request and provide further instructions for shipping your return to the designated facility.

D. Return Conditions and Guidelines

All returned items must meet the following conditions:

  • The product must be free of wear, stains, damage, or other signs of use.

  • Returns must be properly packaged to prevent damage in transit.

  • Returns must be shipped within 7 days after receiving authorization from our support team.

  • We are not responsible for items lost or damaged in return transit.

Once your returned item is received and inspected, you will receive an email confirming approval or rejection of your refund.

If approved, the refund will be processed within one week (7 business days) and credited to your original payment method.

E. Damaged or Defective Items

If an item arrives damaged or defective, please notify us within 14 days of purchase by emailing help@madebyrug.com

When reporting a damaged or defective product, please include:

  • A clear image of the damaged item

  • A photograph of the packaging and shipping label

  • Your order number

Upon verification, Mino Platform LLC will issue a replacement for the same product or a refund to the original payment method if a replacement is not available.

We may not be able to honor requests received after the 14-day period.

F. Non-Refundable and Final Sale Items

At this time, Mino Platform LLC does not designate any items as final sale or non-refundable.
However, any exceptions to this Policy will be clearly disclosed on the product page at the time of purchase.

G. Processing Time

Once your return has been received and approved, refunds or replacements are typically processed within 1 week.

If there are any issues with your return upon arrival, a representative from help@madebyrug.com will contact you directly to resolve the matter.

Please note that the timing of fund availability may vary depending on your financial institution.

H. Amendments to This Policy

Mino Platform LLC reserves the right to modify or update this Policy to reflect operational, legal, or regulatory changes.
Any material changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Site after such changes constitutes acceptance of the revised Policy.

I. Contact Information

If you have questions, comments, or concerns about this Refund Policy or your order, please contact us at:

Mino Platform LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801
Email: help@madebyrug.com